Returns Policy

Thank you for shopping with Gifted From The Heart Australia!

 

As many of our products are customised just for you we do not offer returns on customised product unless, we made an error, the product is not fit for purpose, or the product is damaged in transit.

 

ALL RETURNS AND/OR EXCHANGES MUST BE APPROVED BEFORE RETURNING TO OUR WAREHOUSE.
We do not accept unauthorised returns and all returned orders that have not been approved will be held at our warehouse without refund or returned at our discretion.

Returns will also be approved at our discretion for replacement, full refund, credit or substitution. Once returns have been approved, the customer will be issued with an official Returns Form which must be filled out and sent back with the items to our preferred address.

All returns are required to be sent back with tracked/registered shipping and the tracking number must also be supplied to us prior to sending the package.

To be eligible for returns products all items must be in their original condition complete with any packaging

 

AFTERPAY RETURNS are eligible and either single items or a whole order return are accepted. If you return your items before your first instalment is paid the amounts equal to your order will be removed from your Afterpay plan and you will not have to pay for them.

If the payments have already been made when you return the items, the amounts equal to your returned pieces will be removed from your payment plan and/or the initial payments refunded. If you choose to return certain items from your order and keep others we will remove the returned items from your Afterpay plan and your final instalment amounts will be adjusted or cancelled depending on the return amount. You will be able to view this on your Afterpay payment schedule.

If you would like to return your item, please email us at customer.care@giftedfromtheheart.com.au  with your full name, order number and reason for return.

The subject line must be ‘Returns Request: (Full Name)’.

Gifted From The Heart does not cover return postage unless the item is faulty and or damaged

Thanks!
The Gifted From The Heart Team

Please note that all of our items are sold singularly unless otherwise stated. All of our items are supplied in factory condition, new and unused